When are you open?
Our current office hours are 9:00 AM-5:00 PM seven days a week, and we are open year round. (ZipLine office hours are different than ZipLine tour times). We try to have our park available to guests every day of the week all year long, however our days and times vary due to the time of year, weather, and number of bookings. You can check our availability at any time by clicking on our Book Now page, which will show you all of the tour dates and times currently offered. If you have 6 or more people we may be able to schedule a time not currently shown on schedule.
What are age/weight requirements?
All zipline riders must be at least 8 years old, weigh between 65 – 275 lbs. (30-124 kg), and be in good physical condition. All participants will be weighed at check-in. In order to minimize risk of injury, we do not allow people outside of that weight & age range to participate on our tour. The weight and age range is used as a guideline for our guests to have proper harness fit. All guests must fit the harness and be able to follow directions. Guests that are unable to fit the harness or follow directions will not be allowed to continue on zip tour and no refunds will be given.
Smallest and largest harness measurements: Small Harness – Waist 22-31 inches, Thigh 18-24 inches. X-Large harness – Waist 35-51 inches, Thigh 20-29 inches.
Do I have to sign a waiver?
Yes, all guests MUST complete and sign a digital waiver. Guests will receive an email advising of the need to complete the Pre-Arrival Waiver, which can be forwarded to all party members. Guests under 18 years of age MUST have a parent or legal guardian complete the waiver. (A stepparent, grandparent or foreign exchange host family is not an automatic legal guardian and may only sign if they are the minors’ legal guardians).
Do you offer discounts?
We offer a $5 discount per ticket for AAA, College Students, Military, and Seniors 65+ that can be applied when booking by phone.
Discounts have been built in to large group tour prices.
What are the health, safety, and physical requirements?
Participants must be able to lift 10 lbs (4.5 kg) and those with heart conditions or high blood pressure should consult a physician. This tour is not for those who are pregnant, have current back or neck issues/injuries, have a major fear of heights, experience dizziness, seizures, or any other serious medical condition. Guests should be prepared for moderate physical exertion. If you are not sure please consult your physician. There is the possibility of BEES on the tour. Bring your appropriate antihistamines, avoid areas of concern and alert your guides of your allergy concerns. There is also Poison Oak in our neck of the woods and it is a requirement that our guests stay on groomed trails. If you have a severe allergy to anything please contact management with additional questions or concerns before making a reservation.
Guests that may need special ADA accommodations must contact management. Do not book online!
How long is the tour?
Please allow for 2 1/2 to 3 1/2 hours.
Can children go on the tour without a parent?
Yes, if a guest is under the age of 18 and not accompanied by a parent or legal guardian then a parent or legal guardian MUST complete the digital Pre-Arrival Waiver before being allowed to board the shuttle van (NO EXCEPTIONS). Guests 8-13 years old must be accompanied by an adult (18+) chaperon while on the tour.
Do I need to get to shuttle early?
We do recommend that you arrive to the shuttle location 10 minutes early to use the restrooms and prepare for the tour (Example: If your tour starts at 1:00 pm you should be at shuttle pick up location by 12:50 pm.) If you think you are going to be late or you get lost please contact us at (541) 821-9476 so that we can help you and also to let the shuttle know to wait for you if possible!
Are drinks or food available?
Water is available throughout the park along with snacks and other drinks available for purchase at our General Store. We also provide lockers for storage of personal items if needed.
Can people that don’t want to ZipLine still come on the tour?
No, Due to the terrain of the park and location of our ziplines, walking along is not possible. *We understand many of our guests are traveling through and may be traveling with animals or small children. Please call if you have questions about our local area and or things to do while others are zipping.
What is your cancellation and refund policy?
Scheduling of Zipline Tours and Zip, Dip, & Sip Tours takes planning and the expenditure of resources. In addition, we have a finite number of slots for a finite number of tours available on a finite set of dates.
Non-Refundable Zipline Tickets may be rescheduled one (1) time during the current season up to 48 hours prior to the scheduled tour time.
Zipline Tickets with Tour Protection may be rescheduled or cancelled up to 24 hours prior to the scheduled tour time. Tickets with Tour Protection are fully refundable (for the full ticket amount minus the Tour Protection fee) within the time frames mentioned above. When cancelling a reservation with Tour Protection through email or over the phone you will receive a confirmation email. If you have not received a confirmation, Do Not assume the cancellation is complete. Cancellations made with less than the required 24 hours’ notice will not be refunded.
Non-Refundable Zip, Dip, & Sip Tickets may be rescheduled one (1) time during the current season up to 72 hours prior to the scheduled tour time.
Zip, Dip, & Sip Tickets with Tour Protection may be rescheduled within the current season or cancelled up to 48 hours prior to tour time. Tickets with Tour Protection are fully refundable (for the full ticket amount minus the Tour Protection fee) within the time frames mentioned above. When cancelling a reservation with Tour Protection through email or over the phone you will receive a confirmation email. If you have not received a confirmation, Do Not assume the cancellation is complete. Cancellations made with less than the required 48 hours’ notice will not be refunded.
Tours run rain or shine. However, Rogue Valley ZipLine Adventure will suspend operations in the event of severe weather conditions. We reserve the right to cancel tours due to inclement weather, foreseeable hazards, insufficient bookings (tours require a minimum of six (6) guests to run), or events beyond our control. In the event that we exercise this option, alternative dates or a rain-check valid for up to one (1) year will be offered. We aim to inform our guests 24 hours before the tour start time if minimums have not been met.
Please Note: Rogue Valley ZipLine Adventure does not make weather cancellations based on forecast conditions. All decisions regarding weather will be made same day. Only weather cancellations made by Rogue Valley ZipLine Adventure will make guests eligible for reschedule or rain-check.
What if I am traveling with a pet?
Your pet may not zipline with you. You may consider Canine Country Club for pet boarding while on the tour. Phone: 541-855-7492. Address: 476 Galls Creek Rd, Gold Hill OR 97525. They are open 8 am to 6 pm.
What should I wear?
We recommend that all participants wear comfortable clothes that they don’t mind getting dirty and require closed toed shoes. You can wear long or short sleeve shirts depending on your own comfort and the weather. No loose clothing or jewelry. Pants or longer shorts are more comfortable with the harness. Long hair must be pulled back. Baseball caps can be worn under helmet. We also have lockers for storage of personal items if needed. *Warning: Property is set in wooded area that has Poison Oak. All hiking paths are groomed and guests are not allowed off trails. We recommend wearing proper clothing and take any other precautions necessary if you are highly allergic to Poison Oak.
Is it common to tip the Tour Guides?
Yes, as a common service industry standard based on your experience, our Tour Guides graciously accept gratuity!
How do I get to your location?
Our ZipLine Tours and Zip, Dip, & Sip Tours have different shuttle locations!
Our ZipLine Shuttle Location is at the Laurel Hill Golf Course at 9450 Old Stage Rd. Central Point, OR.97502 (Off Gold Hill Exit 40).
Our Zip, Dip & Sip Tour Shuttle location is at Del Rio Vineyards & Winery, at 52 North River Rd., Gold Hill, OR. 97525.
Are you ADA Friendly?
Possibly? We are not ADA compliant or accessible. ADA friendly to us means that we are able to provide a zipping experience to some guests otherwise unable to zip a regular tour. Guests must speak with management about individual needs and special accommodations because what we can provide is still limited. Accommodations must be approved and booked by management to allow for special planning and specially trained staff to be scheduled. Although we strive to accommodate as many people as we can, it is not always possible for us to zip everyone.
